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    Black Friday Support

    Kindly read our FAQs before submitting a query. Expect up to a 36-72 hour delay in response to all queries.

    Read our FAQ's

    Here to help.

    Get in touch by filling in the form below, or troubleshoot your query on our Help Centre.

    Customer skincare line

    021 851 0926

    ext 1: skincare support; ext 2: order-related queries; ext.3: supply accounts

    Fulfillment and collections office

    21 Elektron Road

    Techno Park

    Stellenbosch

    7600

    Please select “Pick-Up Yourself” upon checkout if you wish to collect your order from our physical address.

    Contact & collection hours

    Monday to Friday: 08h30 – 17h00

    For after hours support, please try our live chat service. Be mindful that there might be a delay in our after hour response times.

    Customer skincare line:

    Out of service until 30/11/2023.

    Apologies for the inconvenience as we process Black Friday orders. Skincare advice sessions will resume after 30/11/2023.

    Fulfillment and collections office

    21 Elektron Road

    Techno Park

    Stellenbosch

    7600

    Contact & collection hours

    Our physical store will be closed to the public until 30/11/2022. Collections and retail will resume after this date.

    Visit our Stellenbosch Store

    Every product on Dermastore is available at our Stellenbosch store, located at our fulfillment office. Walk-in, collect, browse or get expert advice – there is free parking right outside the front door.

    Marketing Studio

    Have a marketing, PR or online stocking request? Drop us a line or schedule a meeting. *No order collections are available at this address.  

    Address

    Units 129 & 131
    Victoria Junction, Gate 4, 57 Prestwich St, De Waterkant, Cape Town, Western Cape, South Africa, 8001

    Send us an email

    Visit Dr Webster's Practice

    Dr Ian Webster, Dermatologist and Co-Founder of Dermastore along with his highly-trained team, perform a range of in-office Dermatological treatments and procedures. His practice also stocks a limited range of products available on Dermastore.

    Physical Address

    29 Bright St

    Somerset West, Western Cape

    7130

    Phone: 021 852 5858

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    New to Active Ingredients?

    We’d like to understand your Skin Type better!

    If this is your first time buying Dermastore Active Ingredient products, we’ll need you to complete Dr Webster’s Facial Skin Assessment for Anti-Ageing, it’s free and takes just 45 seconds!

    Get Started Now

    Alternatively, if you’ve filled in our Assessment before, please login to continue.

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