Black Friday Support
Kindly read our FAQs before submitting a query. Expect up to a 24-72 hour delay in response to all queries.
Kindly read our FAQs before submitting a query. Expect up to a 24-72 hour delay in response to all queries.
Get in touch by filling in the form below, or troubleshoot your query on our Help Centre.
Apologies for the inconvenience as we process Black Friday orders. Skincare advice sessions will resume after 02/12/2021.
ext 1: skincare support; ext 2: order-related queries; ext.3: supply accounts
Please select “Pick-Up Yourself” upon checkout if you wish to collect your order from our physical address.
Monday to Friday: 08h30 – 17h00
For after hours support, please try our live chat service. Be mindful that there might be a delay in our after hour response times.
Every product on Dermastore is available at our Stellenbosch store, located at our fulfillment office. Walk-in, collect, browse or get expert advice – there is free parking right outside the front door.
Address
129 Victoria Junction, Gate 4, 57 Prestwich St, De Waterkant
Cape Town, Western Cape, South Africa, 8001
Dr Ian Webster, Dermatologist and Co-Founder of Dermastore along with his highly-trained team, perform a range of in-office Dermatological treatments and procedures. His practice also stocks a limited range of products available on Dermastore.
We’d like to understand your Skin Type better!
If this is your first time buying Dermastore Active Ingredient products, we’ll need you to complete Dr Webster’s Facial Skin Assessment for Anti-Ageing, it’s free and takes just 45 seconds!
Alternatively, if you’ve filled in our Assessment before, please login to continue.
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