Black Friday Support

Kindly read our FAQs before submitting a query. Expect up to a 36-72 hour delay in response to all queries.

Here to help.

Get in touch by filling in the form below, or troubleshoot your query on our Help Centre.

Customer skincare line

ext 1: skincare support; ext 2: order-related queries; ext.3: supply accounts

Fulfillment and collections office

Please select “Pick-Up Yourself” upon checkout if you wish to collect your order from our physical address.

Contact & collection hours

Monday to Friday: 08h30 – 17h00

For after hours support, please try our live chat service. Be mindful that there might be a delay in our after hour response times.

Customer skincare line:

Apologies for the inconvenience as we process Black Friday orders. Skincare advice sessions will resume after 30/11/2023.

Fulfillment and collections office

Contact & collection hours

Our physical store will be closed to the public until 30/11/2022. Collections and retail will resume after this date.

Visit our Stellenbosch Store

Every product on Dermastore is available at our Stellenbosch store, located at our fulfillment office. Walk-in, collect, browse or get expert advice – there is free parking right outside the front door.

Marketing Studio

Have a marketing, PR or online stocking request? Drop us a line or schedule a meeting. *No order collections are available at this address.  


Units 129 & 131
Victoria Junction, Gate 4, 57 Prestwich St, De Waterkant, Cape Town, Western Cape, South Africa, 8001

Visit Dr Webster's Practice

Dr Ian Webster, Dermatologist and Co-Founder of Dermastore along with his highly-trained team, perform a range of in-office Dermatological treatments and procedures. His practice also stocks a limited range of products available on Dermastore.

New to Active Ingredients?

We’d like to understand your Skin Type better!

If this is your first time buying Dermastore Active Ingredient products, we’ll need you to complete Dr Webster’s Facial Skin Assessment for Anti-Ageing, it’s free and takes just 45 seconds!

Get Started Now

Alternatively, if you’ve filled in our Assessment before, please login to continue.